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Here's a sampling of the many designs we've been involved in. In all projects, we worked through or led project teams through a process that includes, as appropriate, requirements gathering, usability testing, wireframing, prototyping, iterative designs, development, testing, and release.
You can also visit Out of the Blue Media for ideas of video work we have helped produce.
| Data Search (browser) | Home screen Listen screen Summary screen |
The Audio Inspection portal, an internal browser-based tool, enables voice designers and others to listen and assess interactions between the automated voice system and callers. The focus of the design was to enable fast and easy: listening with audio control, data entry, and stored record access. The design and development were highly iterative with plenty of user feedback. |
| Electronic book (browser) | Manning Publications sample coming. | Manning wanted to break out of the PDF e-book experience mold and create two new ways for readers, authors, and editors to interact with book content. |
| Websites | This site and one of our, resume sites. |
We departed somewhat from the norm to show a bit of personality while maintaining simplicity and clarity. |
| Application Tester (desktop) | Email for screenshots | The Application Tester was designed to visually navigate and unit test IVR and voice applications. The design and development were highly iterative with plenty of user feedback. |
| Billing (speech) | listen |
The Western Wireless / Cellular One account information line was a redesign of the experience, interaction, and interface of an existing speech system that was not performing well. The effort produced a pioneering multi-persona system featuring simplified and direct navigation to the most requested information. ROI was achieved in a few months and customer feedback was overwhelmingly positive. |
| Call routing (speech) | See details and listen to calls here on the SpeechCycle site. | Call routing (or steering) systems are among the most difficult automated applications to get right. Challenges include using open prompts, the deceptive appearance of these applications, and coping with wide variety of callers and call reasons that will arrive in the application. But the robust design exceeded performance expectations within the first two weeks and ultimately routes calls to the right location about 99% of the time. |
| Direct Response (speech & dtmf) | Intelemedia Communications sample coming. | Direct response systems must handle a wide variety of callers in a wide variety of contexts. Intelemedia brought me in to to help with a large program for high-profile healthcare industry clients. |
| Troubleshooting (speech) | See details and listen to calls here on the SpeechCycle site. | Automated troubleshooting systems also have a daunting array of challenges. Rising to them, applications we built continue to be the most successful of their type. |